General FAQs

Can I pay with my credit or debit card? 

You may pay your sewer service bill using your credit or debit card (Visa, MasterCard, or Discover) via this link to our Xpress Bill Pay payment site, at the office, or over the phone.  Your customer account number is required to register your account online, pay online without registering, or pay by phone at 833-292-0650.  You may call Rogue Valley Sewer Services at 541-664-6300 to get your nine-digit customer number.  Other payments, including sewer, can be made using the Guest Checkout option before logging into Xpress Bill Pay.

I'm told I have a STEP or STEG system or an E-1 Grinder Pump on my property, what does that mean? 

A STEP system is a Septic Tank Effluent Pump system, and a STEG system is a Septic Tank Effluent Gravity system. These systems hold the solid waste and transport the liquid waste from your house to our mainline using a pump (STEP) or by gravity flow (STEG).  An E-1 Grinder Pump sends all waste from the building to the public sewer.

Can I make a payment over the phone? 

Yes! Call 833-292-0650 and follow the instructions.  We accept Visa, MasterCard, or Discover credit or debit cards.  You can also access the payment system by calling 541-664-6300 and pressing 1.  You will need your nine-digit sewer account number on your bill.  If you do not have your sewer account number, call our office at 541-664-6300 and request it.  Our customer service representative can also transfer you to the phone payment system or to a live agent with our online payment system provider Xpress Bill Pay.

What are my payment options? 

Payment options for sewer service accounts include paying online, over the phone, or in the office by credit/debit card (Visa, MasterCard, or Discover);  paying by check at a Drop Box (see link on the right for more details) or cash or check to our office; and paying automatically either online using your credit or debit card or through a bank account.  To set up auto pay from your checking or savings account call 385-218-0343. 

Payments for all services can be made in the office, through the mail, or online using Guest Checkout.

Can my bill be paid automatically? 

These options are only available to sewer service customers who are billed directly by Rogue Valley Sewer Services:

  1. Through autopay in your online account using your debit or credit card.  See Online Account Help,  linked on the right.  The amount paid through autopay will be the total account balance at the time the autopay payments are processed.  It is recommend the Pay Full Bill Amount radio button is on and the Pay Set Amount is not selected. If your credit card expires, the payment will not be made.  Please remember to update your card information on the payment site before it expires and/or your payment date to continue your autopay without disruption.
  2. Through autopay in your online account using your checking account.  See Online Account Help, linked on the right.   The amount paid through autopay will be the total account balance at the time the autopay payments are processed.  It is recommend the Pay Full Bill Amount radio button is on and the Pay Set Amount is not selected.
  3. You can also have Xpress Bill Pay set up Auto Pay for you by calling 385-218-0343.  

Loan customers may be able to pay their bills automatically through their bank.

What is the balance on my account? 

You can check your sewer service account balance  by clicking the bill pay link above and logging into your online account. You must first create an Xpress Bill Pay account and link your Rogue Valley Sewer account using the nine-digit Customer Number and your last name or business as it shows on your bill. Your customer number is in two places on your bill and is a nine-digit number with a dash before the last three numbers. If you have your nine-digit sewer account number, you can get your sewer service account balance at any time at 833-292-0650. 

You can also call our office during business hours at 541 664-6300 or 541 779-4144 to obtain information on any of your RVSS accounts.

What fees could I expect before and after connecting to RVSS? 

Fees vary depending on where your development is located and what type of development you are planning. Clicking on the Rates, Fees & Permits link on the right will provide access to our Sewer service and Stormwater quality rates for residential and commercial properties and development fees for a single family residence in all of the areas we serve. For actual fees for your specific property and/or development, please contact our office at 541 664-6300.

I've already paid my development fees. Why are you charging me again? 

RVSS collects sewer system development charges for the three components of the sewer system: the collection system--the sewer into which your property directly ties; the interceptor--the large pipe into which the collection system flows; and the Regional Treatment Plant. If your development is within the city limits of Medford, you will pay the fee associated with the Regional Treatment Plant to Medford and the rest to RVSS.  Other systems development charges that you may have paid include those for storm drain, roads, and parks--for which RVSS does not collect.

I don't have a storm drain. Why are you charging me for one? 

The Stormwater fee collected by RVSS supports the Stormwater Quality program mandated under the Federal Clean Water Act.  This program is intended to protect and improve the quality of the water entering the streams from the more densely populated areas, which may or may not have access to public storm drains.  Follow the link on the right for more information on our Stormwater program.  Rogue Valley Sewer Services charges an additional fee to Phoenix and Talent customers on behalf of those cities.  The revenue from those fees is passed through to Phoenix and Talent.

Where do I get my sewer permit? 

RVSS issues sewer permits for unincorporated areas of Jackson County including White City and the cities of Central Point, Eagle Point, Gold HIll, Jacksonville, Phoenix, Shady Cove, and Talent. If the development is within the City of Medford and a new tap is required to access an RVSS sewer line, we will issue the tap permit, and the City of Medford will issue the permit to construct the service line. 

Who do I call to inspect my service line? 

RVSS performs the inspections on sewer service lines if the permit is issued by RVSS. 

Who do I call for help with my sewer system? 

If directly billed by RVSS, customer service or engineering questions can be answered by calling the front office at (541) 779-4144 or (541) 664-6300. If you are experiencing blockage or backups with your system, we recommend calling a professional plumber first. If your sewer is found to be clear all of the way to the sewer maintained by RVSS, contact us at (541) 779-4186.

How can I find the sewer on my property? 

RVSS has drawings of many of our customers' service lines (pipes connected to the public sewer). These drawings can be picked up at our office or sent to you via fax, e-mail, or US Mail.  

Who do I call first if I'm experiencing backups and slow drainage? 

We recommend calling a professional plumber first. If your sewer is found to be clear all of the way to the sewer maintained by RVSS, contact us at (541) 779-4186.

Who is responsible for maintaining the sewer lines that run to my house? 

The landowner is responsible for maintaining the sewer lines that run to your house. RVSS maintains the public sewer lines within our service area--the pipes that run down the street(s).  Your service line starts at the connection to the public sewer.

I have a pump system on my property, who do I call if I'm experiencing problems with it? 

In most cases the property owner is responsible for maintaining the sewer pump on their property. RVSS does maintain a handful of the STEP and STEG systems throughout the service area. If you are unsure if RVSS maintains yours, the best thing to do is call RVSS before calling someone else to make any repairs. We will be able to tell you if the pump system on your property is one that we maintain.