A $15 charge will be assessed for all returned checks and auto-pay transfers.
All monthly bills are for service the month prior to the due date. For example bills mailed the end of August would show billing period of August 1 through August 31. Quarterly bills are for the previous month and two months in advance. For example bills mailed the end of December would show the billing period of December 1 through February 28. Annual bills are for the previous month and eleven months in advance.
Single family residential customers billed directly by RVSS may contact the RVSS office at 541-664-6300 to set up quarterly or annual billing. Quarterly billing nets a 3 percent savings and requires the customer to pay two months in advance, and annual billing saves the customer 5 percent and requires the customer to pay 11 months in advance. For a breakdown of the residential rates billed by RVSS, click here.
Payments may be made at the payment drop box at our office at 138 W. Vilas Road, at Central Point City Hall, Phoenix City Hall, or at 13 other utility payment locations throughout the Rogue Valley. Please include the payment stub. Click here for a list of all drop box locations.
All customers billed directly by RVSS and who have set up online account access can choose to have their sewer account payments made automatically with their debit or credit card. The amount billed will be charged to the card on or about the 16th of each month. If for any reason the payment is rejected, the customer will receive an email to that effect, the card information will be deleted, and recurring payments will be disabled. The new card must then be entered and recurring payment must be enabled by the customer. The customer is required to keep the card data current.
There are two ways to have your sewer bill paid automatically (these options are only available to customers who are billed directly by Rogue Valley Sewer Services):
- Through recurring payments in your online account using your debit or credit card. Click here for "How do I Activate Recurring Payments?" The amount paid through recurring payments will be the total account balance at the time the recurring payments are processed. If you have previously been paying using the autopay through your bank, please contact RVSS to cancel that service. If your credit card expires, the payment will not be made. Please remember to replace your card information on the payment site prior to expiration and/or your billing date to continue your autopay without disruption.
- Auto Pay through your bank if your account is single family residential being billed monthly or quarterly (click here for the auto pay application in pdf format).
Payments can be made electronically using your Visa, MasterCard, or Discover card either by phone at 541-727-0234 or at this website by clicking on My Account then Sewer Account Access and Payment. Online account access must be created by the customer in order to save the credit or debit card information. A number of banks offer bill paying services whereby all monthly bills may be paid by one phone call or using their website. There may be a small monthly charge for this service. Also, there are internet services where all bills can be paid through the internet for a charge.
All charges for sewer services are the responsibility of the property owner of record. All accounts will be in the name of the owner unless he/she requests that the bills be sent to the commercial tenant(s) or paid by a property manager. Print and mail to RVSS either the Commercial Properties Owner Request for Tenant Billing or the Owner Request for Property Management Billing or call our office at 541-664-6300 and request either form. Signing one of these forms indicates acceptance of responsibility for the account balances even though the account will be in the commercial tenant's name or billed to the property manager. RVSS will not mail duplicate invoices for sewer service. However, an owner may call our office at any time to get the balance on their accounts.
Customers who will not be occupying their residence for two or more months may request billing be temporarily stopped. Estimated date of return must be given, the account must be current, and a fee equal to one month's service charge must be paid.
Accounts are due and payable 15 days after being billed. Late fees are charged monthly on all amounts that are 10 days or more past due. They are calculated at 3% of the unpaid balance, with a $3 minimum monthly late charge.
Each June past-due accounts are sent to the County Tax Assessor for certification after properly notifying the property owner. This means that the amounts due will be added to the annual property tax bill. We do not recommend paying your bill in this manner. A 10% administration fee is charged upon certification. These sewer charges, late fees and administration fees are not deductible as property taxes for your IRS federal tax return.
Our business customers are billed on the amount of water that is used. Generally, we can ascertain this amount from the water billed by one of the local municipal water vendors. If you are on a well, we may require that you install a water meter so that the monthly invoice can be accurately determined.
Business sewer charges are based on the amount of water that is used. If a large amount of water is used for irrigation or other purposes that will not affect sewer services, you may wish to consider installing a separate water meter. Such a meter will measure the water used for that purpose, which will be subtracted from your total water consumption. Call us at 541-664-6300 for details.