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Sewer Account Q&As

If you receive your sewer bill from another agency, contact them for the answers to these questions.

Yes.  Call 541-727-0234 and listen to and follow the instructions carefully.  We accept Visa, MasterCard, or Discover credit or debit cards.  You can also access the payment system by calling 541-664-6300 and pressing 1.  Have your nine-digit sewer account number ready.

Payment options include paying by phone at 541-727-0234, sending your payment through the mail, leaving it at a drop box, or bringing it to our office; paying automatically from your checking or savings account (click here for the auto pay application in pdf format); paying through this website with a credit or debit card; setting up recurring payments on this website using your credit or debit card; or using your bank payment website or third party payer.

There are two ways to have your sewer bill paid automatically (these options are only available to customers who are billed directly by Rogue Valley Sewer Services):

  1. Through recurring payments in your online account using your debit or credit card.  Click here for "How do I Activate Recurring Payments?" The amount paid through recurring payments will be the total account balance at the time the recurring payments are processed.  If you have previously been paying using the autopay through your bank, please contact RVSS to cancel that service. If your credit card expires, the payment will not be made.  Please remember to replace your card information on the payment site prior to expiration and/or your billing date to continue your autopay without disruption.
  2. Auto Pay through your bank if your account is single family residential being billed monthly or quarterly (click here for the auto pay application in pdf format).  

Yes.  Single family residential customers may contact the RVSS office to set up quarterly or annual billing.  Quarterly billing nets a 3 percent savings and requires the customer to pay two months in advance.  Annual billing saves the customer 5 percent and requires the customer to pay 11 months in advance.

You can check your account balance and history from the Sewer Account Access & Payment option on our website and logging in.  You are welcome to call the RVSS office at 541-664-6300 to get your account balance, as well.

The Stormwater fee collected by RVSS supports the Stormwater Quality program mandated under the Federal Clean Water Act.  This program is intended to protect and improve the quality of the water entering the streams from the more densely populated areas.  Areas included in this program were determined based on residential density, not access to public storm drains.  Click here for more information on our Stormwater program.  Rogue Valley Sewer Services charges an additional fee to Phoenix and Talent customers on behalf of those cities.  The revenue from those fees is passed through to Phoenix and Talent.

Yes.  You may pay your sewer bill using your credit or debit card (Visa, MasterCard, or Discover) via our payment site, at the office, or over the phone.  Your customer account number is required to register your account online, pay online without registering, or to pay by phone at 541-727-0234.  All other services can be paid via credit or debit card in the office only.