Online Account Help

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

1. Under the My Account tab above, click Sewer Account Access and Payment
2. Click 'Utility Payments' below the LOGIN and Sign Up areas of the Welcome screen
3. Enter your account number
4. Enter the last name or business name as it shows on your bill
5. Click Make Payment
6. CONFIRM YOUR SERVICE ADDRESS in the Property Location section (upper right-hand corner) BEFORE CONTINUING
7. Enter all of the data requested
8. Click Submit Payment
9. On the receipt CONFIRM YOUR SERVICE ADDRESS AGAIN
10. Save your receipt

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

1. Have your receipt in front of you
2. Contact RVSS at 541-664-6300
3. Let the customer service representative know you made a payment to the wrong account
4. The customer service representative will ask you for information on the receipt in order to correct the error

This option is only available if you have verifying your email address

1. Log into your online account
2. Click the My Profile tab
3. In the Accounts section click Edit next to the account number for which you’d like to receive e-bills
4. In the Electronic Bill Section click the circle to the left of ‘Yes, send an electronic copy of my billing statement via e-mail when the bill is ready’
5. Click Save

This option is only available if you have verified your email address

1. Log into your online account
2. Click the My Profile tab
3. In the Accounts section click Edit to the right of the account number for which you’d like to stop receiving paper bills
4. In the Paper Bill section click the circle to the left of ‘No, do not print and send my bill using the postal service’
5. In the Electonic Bill section click the circle to the left of 'Yes, send an electronic copy of my billing statement via email when the bill is ready.' 
6. Click Save

1. Log into your online account
2. Click the My Profile tab
3. In the Accounts section click Edit to the right of the account number for which you’d like to start recurring payments
4. In the Auto Pay Options section click the box to the left of ‘Yes, I would like to activate auto payment’
5. Click Save
6. Confirm there is a check mark to the right of your account number in the Auto Pay column

1. Log into your online account
2. Click the My Profile tab
3. In the Accounts section click + ADD ACCOUNT
4. Enter the information requested
5. Click Save

1. In the Accounts section click Edit to the right of the new account number line
2. In the Options section check the box next to ‘Make this customer my default when I log in.
3. Click Save

After making the new account number the default account in the Accounts section click Remove  (You will need to verify that you want to remove this account).

1. Log into your online account using the email address associated with your account
2. Click the My Profile tab
3. In the Login Information section click Update next to the e-mail address you’d like to change
4. Enter your e-mail address twice
5. Click Save

1. Log into your online account
2. Click the My Profile tab
3. In the Login Information section click Update next to your password
4. Enter your current password
5. Enter your new password twice
6. Click Save

1. Click 'Forgot Password?' below the login area
2. Enter the e-mail to which you’d like to have the reminder sent
3. Click Reset Password
4. Within 2 hours there should be an e-mail from noreply@merchanttransact.com in your inbox
5. If you did not receive an e-mail, contact us at 541-664-6300
6. If you did receive an e-mail, click on the 'click here' link in the email
7. Enter your new password two times
8. Click Set Password

There is no way to update your existing credit card.  Follow the instructions to Remove a Credit Card and to Enter a New Credit Card below.

1. Log into your online account
2. Click the My Profile tab
3. In the Payment Methods section click + Add Payment Method
4. In the Payment Description section enter a name for your payment method (If the credit card you are entering is in addition to or a replacement for the existing credit card, you will need to type a different name than any previous description)
5. Enter the information requested in the Credit Card Information section
6. Click Save

1. Log into your online account
2. Click the My Profile tab
3. In the Payment Methods section click X DELETE next to the credit card you want to delete.
4. Confirm you clicked on the correct payment method, and click OKAY.  Otherwise click Cancel.