Online Account Help

Login to your Xpress Bill Pay account and scroll down to the Account Information.  Click on the PDF icon next to the words ‘Account Information’. That will download a PDF that has our agency information and the customer information including the current charges, last payment date and amount, and the current amount due. 

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

1. Click this link to the Xpress Bill Pay Check out as Guest.
2. Select the Utility button
3. Enter your account number
4. Enter the last name or business name as it shows on your bill
5. Click Search Account
6. Change the Amount to be Paid if you want to pay something different include the decimal point
7. Click Next
8. Complete all fields
9. Select Payment Method
10. Complete the information requested
11. Click Next
12. Confirm amount is correct
13. Click Submit Payment

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

1. Have your receipt in front of you
2. Contact RVSS at 541-664-6300
3. Let the customer service representative know you made a payment to the wrong account
4. The customer service representative will ask you for information on the receipt in order to correct the error

1. Log into your online account
2. On the landing page click on the Paperless toggle switch

This can also be done while adding your sewer account.

1. Log into your online account
2. Toggle the Paperless button on

For instructions to set up Auto Pay on our payment site, follow this link to open the Xpress Bill Pay instructions and go to page 4.

To activate autopay using your bank account, call 385-218-0343.

1. Log into your online account
2. Click the ADD ACCOUNT tab
3. Click on the Rogue Valley Sewer Services organization
4. Enter the information requested
5. Click Locate Account
6. Click Add Account
7. Click either the Set up Auto Pay or Not Now button

1. Login to your account
2. Click on your name in the upper right corner
3. Click Account Settings
4. Scroll down to the list of your accounts
5. Click Remove Account for the account you want to remove
6. Read the pop-up
7. Click OK

1. Log into your online account using the email address associated with your account
2. Click your name or the down-arrow to the right of the person icon/avatar
3. Click Account Settings
4. Click the Edit button in the Contact Information section
5. Enter your new email address
6. Click Save

1. Log into your online account
2. Click on your name or the down arrow next to the person icon/avatar
3. Scroll down to the Security section
4. Click Change Password
5. Enter your current password
6. Enter your new password twice
7. Click Save Password

1. Click 'Forgot Password' below the login area
2. Enter the e-mail or cell number to which you’d like to have the notification sent
3. Click Submit
4. You will receive an e-mail from noreply@xpressbillpay.com in your inbox or a text on your phone
5. If you did not receive a notification, check your spam or junk mail folder, or contact the payment site customer service at 385-218-0343
6. If you did receive a notification, click on the 'Change Password' link
7. Enter your new password two times
8. Click the button to change your password

1. Login to your account
2. Click the XPRESS WALLET tab
3. Scroll down to your card
4. Click Edit
5. Make the changes
6. Enter the card security code
7. Click Save

1. Log into your online account
2. Click the XPRESS WALLET tab
3. In the Add New Payment Method section select the payment type
4. Enter the information requested
5. Click Save

1. Log into your online account
2. Click the XPRESS WALLET tab
3. Scroll down to the card you want to remove
4. Click Delete
5. If you are sure you want to delete the card shown, click OK.  Otherwise, click Cancel