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Online Account Help

These step-by-step instructions cover some of the changes our customers may want to make to their online account.  This is in no way a comprehensive list.  If you need additional help, feel free to contact the Xpress Bill Pay Payment Center/Technical Support at 385-218-0343 or our office at 541-664-6300.  You can also email us at info@rvss-or.gov .

How do I Print my Bill from the Online Payment System?

Login to your Xpress Bill Pay account and scroll down to the Account Information.  Click on the PDF icon across from the words ‘Account Information’. That will download a PDF that has our agency information and the customer information including the current charges, last payment date and amount, and the current amount due. 

How do I Make a Payment without Creating an Account?

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

Click on this link to the Xpress Bill Pay Check out as Guest.You will need your account number to make a payment.
What do I do if I Have Made a Payment to the Wrong Account?

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

Have your receipt in front of you Contact RVSS at 541-664-6300 Let the customer service representative know you made a payment to the wrong account The customer service representative will ask you for information on the receipt in order to correct the error
How do I Activate the E-bill Option?
Log into your online accountClick on your name in the upper right-hand corner of the screen. Click Accounts Settings from the drop-downTurn on the toggle next to paperless

This can also be done while adding your sewer account.

How do I Stop Receiving Paper Bills?
Log into your online accountToggle the Paperless button on
How do I Activate Auto Pay Online?

For instructions to set up Auto Pay on our payment site, follow this link to open the Xpress Bill Pay instructions and go to page 4.

To activate autopay using your bank account, call 385-218-0343.

How do I Add a New Customer Number?
Log into your online accountClick the ADD ACCOUNT tabClick on the Rogue Valley Sewer Services organizationEnter the information requestedClick Locate AccountClick Add AccountClick either the Set up Auto Pay or Not Now button
How do I Remove an Old Customer Number?
Login to your accountClick on your name in the upper right cornerClick Account SettingsScroll down to the list of your accountsClick Remove Account for the account you want to removeRead the pop-upClick OK
How do I Change My E-mail Address?
Log into your online account using the email address associated with your accountClick your name or the down-arrow to the right of the person iconClick Account SettingsClick the Edit button in the Contact Information sectionEnter your new email addressClick Save
How do I Change My Password?
Log into your online accountClick on your name or the down arrow next to the person iconScroll down to the Security sectionClick Change PasswordEnter your current passwordEnter your new password twiceClick Save Password
What if I Forgot My Password?
Click 'Forgot Password' below the login areaEnter the e-mail or cell number to which you’d like to have the reminder sentClick SubmitYou will receive an e-mail from noreply@xpressbillpay.com in your inboxIf you did not receive an e-mail, check your spam or junk mail folder, or contact the payment site customer service at 385-218-0343If you did receive an e-mail, click on the 'Change Password' link in the emailEnter your new password two timesClick the button to change your password
How do I Change/Update My Credit Card Information?
Login to your accountClick the XPRESS WALLET tabScroll down to your cardClick EditMake the changesEnter the card security codeClick Save
How do I Enter a New Credit Card?
Log into your online accountClick the XPRESS WALLET tabIn the Add New Payment Method section select the payment typeEnter the information requestedClick Save
How do I Remove a Credit Card?
Log into your online accountClick the XPRESS WALLET tabScroll down to the card you want to removeClick DeleteIf you are sure you want to delete the card shown, click OK.  Otherwise, click Cancel