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Online Account Help

How do I Print my Bill from the Online Payment System?

Login to your Xpress Bill Pay account and scroll down to the Account Information.  Click on the PDF icon across from the words ‘Account Information’. That will download a PDF that has our agency information and the customer information including the current charges, last payment date and amount, and the current amount due. 

What do I do if I Have Made a Payment to the Wrong Account?

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

Have your receipt in front of you Contact RVSS at 541-664-6300 Let the customer service representative know you made a payment to the wrong account The customer service representative will ask you for information on the receipt in order to correct the error

How do I Activate the E-bill Option?

Log into your online accountClick on your name in the upper right-hand corner of the screen. Click Accounts Settings from the drop-downTurn on the toggle next to paperless

This can also be done while adding your sewer account.

How do I Add a New Customer Number?

Log into your online accountClick the ADD ACCOUNT tabClick on the Rogue Valley Sewer Services organizationEnter the information requestedClick Locate AccountClick Add AccountClick either the Set up Auto Pay or Not Now button

How do I Change My E-mail Address?

Log into your online account using the email address associated with your accountClick your name or the down-arrow to the right of the person iconClick Account SettingsClick the Edit button in the Contact Information sectionEnter your new email addressClick Save

How do I Change My Password?

Log into your online accountClick on your name or the down arrow next to the person iconScroll down to the Security sectionClick Change PasswordEnter your current passwordEnter your new password twiceClick Save Password